Shipping & Returns

Processing:

Processing time for orders is 2-5 business days, please keep in mind this DOSE NOT include shipping time!

In the holiday season processing time is 4-7 business days (please note this does not include shipping time)

Returns & Exchanges: 

If your Blue Velvet & Co accessory has incurred craftsmanship-related damage, we will gladly offer a replacement. However, please note that due to the item's nature and for hygiene reasons, unfortunately we are unable to accept returns.
Please contact us at bluevelvetandco@gmail.com to open up a conversation on how we may address your concern.
Local Pickup:

We offer free pick-up in Abbotsford, BC. To place an order for pick up choose Pick-Up option at check out. When you receive your confirmation email stating that your order is ready for pick up.

Shipping:

Most Canadian orders are shipped via Canada Post’s Letter Mail in order to keep shipping cost as affordable as possible. Items shipped through Letter Mail are untracked.  Bigger parcels are shipped via Expedited Parcel and a tracking number will be provided.

All USA orders are shipped via USPS and depending on the weight of the parcel, may have a tracking number.

All orders outside of Canada may be subject to taxes and duties.

Some countries may require additional Collect on Delivery (COD) fees to be paid before your package is delivered. These fees are not included in your purchase and are not collected by Blue Velvet & Co.

All taxes, fees, COD charges and any other import fees are the responsibility of the customer.